Oxford Immunotec, Inc.

Reimbursement Specialist

US-MA-Marlborough | US-MA-Norwood
6 days ago
# of Openings
FIN BOS - Accounting/Finance


Responsible for the timely billing and collection of assigned accounts receivable. Contact customers with past due accounts; resolve customer billing issues; establish and maintain productive relationships with customers to reduce accounts receivable delinquency and to achieve or exceed the company’s financial goals.


  • Create & send customer invoices in a timely manner, while ensuring that invoices are accurate and complete
  • Manage collection activities for assigned accounts; initiate outbound calls and emails to negotiate account resolution with customers
  • Document all collection efforts in the billing system 
  • Engage Sales when customer is non-responsive to collection efforts
  • Request write-off when collection efforts have been exhausted
  • Work with Billing, Sales, Sales and Laboratory Operations to resolve customer billing issues to reduce accounts receivable delinquency in a timely manner
  • Collaborate with Sales Operations, Billing System Analyst, and customer to provide solutions for custom invoicing and reporting requests
  • Confirm patient eligibility and coverage prior to rebilling charges to insurance
  • Identify issues attributing to account delinquency and discuss them with management
  • Review aging report on a weekly basis; provide status update on customer accounts receivable > 90 days old 
  • Handle incoming and outgoing customer calls and emails while building and maintaining strong customer relationships and customer satisfaction
  • Process the appropriate credits and/or refunds when appropriate
  • Drive process improvement for the billing and collection process
  • Perform other tasks as assigned by Management 
  • Regular attendance and timeliness is essential


  • HS diploma required; Associates or Bachelor’s degree or equivalent preferred
  • Minimum of 3 years healthcare billing and collections experience
  • Proficiency utilizing Microsoft Applications (Word, Excel, PowerPoint)
  • Proven organizational and prioritizing skills; able to effectively manage multiple priorities and meet established timelines
  • Excellent verbal and written communication skills; ability to tailor communication to audience; strong negotiation skills
  • Exceptional interpersonal skills; ability to collaborate and work well cross-functionally
  • Strong attention to detail
  • Demonstrates good judgement; able to work independently and as part of a team
  • Ability and willingness to learn and master new systems
  • Experience with insurance regulations and processes, medical terminology, CPT and ICD coding preferred
  • Experience in the laboratory healthcare reimbursement preferred

The physical demands described within the Position Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.


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