Oxford Immunotec, Inc.

Customer Support Manager - Italy

Job Location UK-Milton Park, Abingdon
Posted Date 2 weeks ago(6/9/2021 8:20 AM)
ID
2021-2187
# of Openings
1
Department
Sales

Overview

This field based position is responsible for carrying out all aspects of customer support and activities requiring support for sales within Italy and the SW Europe zones and on occasions to other sites within EU ROW  region when required. The key success factor will be customer satisfaction and retention of customer business. This role involves extensive national and international travel. Allocated territories may be amended in future course.

Responsibilities

  • Train customers on effective use of all OI products as well as associated systems and consumables
  • Troubleshooting and technical support to customers
  • Routine customer visits to audit test processing and advise on optimisation.
  • Provide consultation and advice on equipment solutions to automate parts of the testing process.
  • Support sales prospects in critical sales process steps of system demonstrations and evaluations.
  • Manage new customer implementation projects
  • Provide routine consultations on automation optimisation
  • Manage the product support information and communication flow between customer and all relative internal departments.
  • Provide all of the above to both distributors and end users as required
  • Fulfill other activities relating to customer support and sales projects as required to do so

Qualifications

Technical skills and abilities

  • BSc or MSc or equivalent experience in an appropriate scientific area (Essential)
  • At least 2 years working laboratory experience (Desired)
  • Experience in effectively presenting technical subjects to laboratory staff. (Essential)
  • Knowledge of Windows and MS Office based applications; Word, Excel, PowerPoint. (Essential)
  • Fluent in speaking and writing in Italian and English. Any additional languages would be preferable. (Essential)

Emotional skills and abilities

  • Capable of handling multiple tasks with the ability to prioritise effectively
  • Able to work with minimal supervision
  • Confidence and self motivation
  • Comfort across widely diverse cultures
  • A minimum of 70% of time spent travelling.
  • Able to communicate effectively at all levels
  • Capable of resolving problems and offering resolutions in a fast and efficient manner
  • Communicate with customers and colleagues in a professional, precise and courteous manner
  • Organised and logical, capable of operating in an SOP driven organisation

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